Shipping policy

Shipping

Avelisvelle
Rulestraße 5, 61169 Friedberg (Hessen), Germany
Email: info@avelisvelle.store
Phone: +49 3425772808

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Chairs

Massage chairs are heavy and bulky and ship on a pallet, often in two cartons (chair and base). Delivery is kerbside: the carrier brings the pallet to the nearest accessible hard standing, not up stairs or into the room. A full-size chair weighs 65–100 kg — have a second pair of hands and check the chair will fit through your doors. Cushions and accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.